Apple ID Password Issues

If you are asked to enter your Apple ID password

Enter your Google password.

If get a message that your Apple ID password has been locked

You will need to contact the tech department to have it unlocked. Please send an email to

If Pages, Numbers, Keynote, or GarageBand ask for an Apple ID password

You can prevent this from happening by uninstalling the app and reinstalling it from Self Service. It will reinstall with a version of the app that does not ask for an Apple ID password.